Privacy Policy

1. Personal information Earth Smart Motors collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Earth Smart Motors and complaints
10. Changes to Privacy Policy

The main types of personal information Earth Smart Motors collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Earth Smart Motors such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Earth Smart Motors's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Earth Smart Motors's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Earth Smart Motors's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Earth Smart Motors.

• interactions with individuals (e.g. through any records Earth Smart Motors keeps of telephone calls, or emails received, or messages sent to Earth Smart Motors or posted on Earth Smart Motors's pages on social media);
• Earth Smart Motors's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Earth Smart Motors collects personal information in connection with running its business directly from the individual concerned. On occasion Earth Smart Motors may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

Earth Smart Motors stores personal information in electronic and paper form.

Earth Smart Motors uses and discloses personal information as follows:

• to source vehicles and sell them to Earth Smart Motors's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Earth Smart Motors's customers and prospective customers;
• to obtain products, services or information from Earth Smart Motors's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Earth Smart Motors knows about them);
• to operate and manage Earth Smart Motors's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Earth Smart Motors. For example, Earth Smart Motors may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Earth Smart Motors also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

Earth Smart Motors uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Earth Smart Motors uses in the operation of the computer program is browsing history on Earth Smart Motors's websites, name, contact information, and other information you may input into Earth Smart Motors's websites. The level of human oversight Earth Smart Motors provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Earth Smart Motors's staff.

Earth Smart Motors uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Earth Smart Motors's web server. Earth Smart Motors may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Earth Smart Motors's platforms and those social media platforms. Earth Smart Motors's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Earth Smart Motors's website.

Earth Smart Motors's website may contain links to third party websites. Earth Smart Motors does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

If you have received a direct marketing communication from Earth Smart Motors and do not wish to receive these communications from Earth Smart Motors in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Earth Smart Motors.

Earth Smart Motors's website/s are hosted in Australia. On occasion, a third party service provider Earth Smart Motors engages or that Earth Smart Motors is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

An individual may request access to or correction of any of the personal information Earth Smart Motors holds about them by contacting Earth Smart Motors during business hours on 0407 508 180 or via the contact page.

Earth Smart Motors may require an individual making a request to verify their identity before processing their request.

Earth Smart Motors will aim to respond to all requests promptly and within 30 days.

Earth Smart Motors may refuse a request where permitted or required by law. Earth Smart Motors will comply with any regulatory requirement to give reasons for its decision.

If you have any queries, concerns or complaints about how Earth Smart Motors handles your personal information please contact Earth Smart Motors during business hours on 0407 508 180 or email . Earth Smart Motors may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Earth Smart Motors can understand the nature of your concern. In most cases, Earth Smart Motors will ask that you put your request in writing.

Earth Smart Motors takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Earth Smart Motors's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 0407 508 180
• Mailing Address: 16 37/41 O'Riordan St, Alexandria, NSW 2015

Earth Smart Motors may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.